Refunds and Returns

PKT Pal purchases cannot be canceled or refunded.

If a PKT Pal product arrives broken or defective, you must contact customer support at routie@pktpal.com for troubleshooting within 5 business days of receiving the product (the “Review Period”). If the product is deemed broken or defective by customer service, the customer may request a replacement.

The product will only be eligible for a replacement within the Review Period, the product must be returned in the same condition that you received it in its original package. You will also need to provide the receipt for the proof of purchase.

We will be notified once PKT Pal has received the product for the replacement request. PKT Pal will then notify the customer when we complete the inspection of the product, to confirm when the replacement product will be shipped. If a replacement is approved, it will be processed within 3 business days from inspection completion. If a replacement is not approved, PKT Pal customer support will contact you directly.

If for any reason a refund is approved during the Review Period, a 20% restocking fee will be applied. Payments made in cryptocurrency cannot be refunded.

PKT Pal 30 Day Warranty Disclaimer

What does the 30 day limited warranty cover?

PKT Pal offers a 30 Day Limited Warranty from date of delivery. The Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the 30 day warranty period, PKT Pal will repair or replace the product, at no charge to the customer, if the product or parts of the product are defective because of improper material, or workmanship, under normal use and maintenance.

What will we do to correct the problem?

PKT Pal will first undertake a troubleshooting process with the customer. If the problem can be resolved through this troubleshooting process, then no warranty is required. If it is determined that the product is defective, or requires repair or replacement within the 30 Day Limited Warranty window, PKT Pal will facilitate shipment to our shipping center and repair or replace the product at no charge to the customer.

How long does the coverage last?

The 30 Day Limited Warranty is 30 days from the date of the postmarked delivery.

What does this 30 Day Limited Warranty not cover?

This 30 Day Limited Warranty does not cover any problem that is caused by: Malfunctions or damage not resulting from defects in material or workmanship. It does not cover a change of heart by the customer, or buyer’s remorse. It does not cover a change in market conditions or a change in mining yields. It does not include any malfunction or hardware problem that occurs outside of the 30 day warranty period.

What do you have to do?

To inquire into warranty service, you must first create a support ticket by contacting Routie via the chatbot on www.pktpal.com or by sending an email to support@pktpal.com. Once a support ticket is created, PKT Pal will contact you to determine the problem with your product. PKT Pal will then work with you to provide customer support, and PKT Pal will determine, in its sole discretion, if the 30 Day Limited Warranty use is required.

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